Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days from the date of purchase to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at returns@stellarimpact.co. Please note that returns must be approved before being sent back. Items sent without prior approval will not be accepted.

If your return is accepted, we’ll provide return instructions, including the return address.
Customers are responsible for return shipping costs.

All returns must be shipped within 7 days of return approval.

A 15% restocking fee will apply to all non-defective returns.

Items must not show signs of use, wear, or damage. We reserve the right to deny returns that do not meet these standards.

We strongly recommend using a trackable shipping method. We are not responsible for return packages lost in transit.

International Orders

We do not accept returns on international orders. All international sales are final.
Every order is carefully inspected for quality before it is shipped.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong item, contact us immediately at returns@stellarimpact.co so we can evaluate the issue and make it right.

Missing or Lost Packages (Marked as Delivered)

If your tracking number shows your package was delivered but you can’t find it:

  • Please wait 24–48 hours as delivery scans can be premature

  • Check with neighbors, building management, or your local mailroom

  • Contact the delivery carrier directly and provide them with your tracking number

  • If after that time the package is still missing, reach out to us at returns@stellarimpact.co

Exceptions / Non-Returnable Items

We do not accept returns on:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized items

  • Personal care products (e.g., beauty items)

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

Exchanges

The quickest way to get the item you want is to return the item you have (if eligible). Once your return is accepted, you can place a new order for the item you want.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. Items must be in original condition—unworn or unused, with tags, and in original packaging—with proof of purchase.

Refunds

We’ll notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, the refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at returns@stellarimpact.co.