Shipping policy

Stellar Impact Shipping Policy
Effective Date: May 1, 2025

Welcome to Stellar Impact!
Thank you for choosing Stellar Impact for your purchase. We strive to provide the best service possible, and our shipping policy is designed to ensure a smooth and efficient delivery process.

Handling Time
Processing Time: All orders are processed within 1–2 business days. Orders are not processed or shipped on weekends or holidays.

Shipping Carriers
We utilize a variety of carriers to deliver your orders efficiently and reliably. Depending on your location and other factors, your order will be shipped via one of the following carriers:

  • USPS

  • UPS

  • FedEx

  • Amazon

We may occasionally use other shipping carriers not listed here, depending on shipping requirements and availability.

Please note that delivery times are estimates and may vary depending on factors beyond our control, such as carrier delays or inclement weather.

Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the items in your order.

Free Shipping Threshold
Customers are offered free standard shipping on orders with an item subtotal of $29.99 or more. Stellar Impact reserves the right to modify this threshold at any time without prior notice.

International Shipping
At this time, Stellar Impact only ships within the United States. However, if international shipping becomes available in the future, please note the following:

  • Most orders will ship from California, though some items may ship from other locations within the U.S.

  • We are unable to offer free shipping for international orders.

  • All international orders will be considered final sale; no returns or exchanges will be accepted.

Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email that includes tracking information. You can track your order using the tracking number provided.

Address Accuracy
Please ensure that your shipping address is correct and complete when placing your order. Stellar Impact is not responsible for orders shipped to incorrect addresses provided by the customer.

Delivery Issues
If your order has been marked as delivered but you have not received it, or if the shipment is delayed, please wait 24–48 hours before contacting us. Sometimes packages can be misplaced, delivered to a neighbor, left at a wrong apartment building, or marked as delivered prematurely.

We highly encourage all customers to contact the shipping carrier directly using the tracking number provided in your confirmation email. The carrier can often provide the most accurate and up-to-date information regarding your shipment.

If issues persist after 48 hours, please contact our customer service team at support@stellarimpact.co. We will work with the carrier to resolve the issue as quickly as possible.

Thank you for shopping with Stellar Impact! We appreciate your business and are committed to providing you with a stellar shopping experience.

For any additional questions or concerns, please visit our Contact Us page.

Stellar Impact
www.stellarimpact.co